Frequently Asked Questions

Giselle Richardson macarons are handmade with seasonal fruit, veg, herbs and nuts, which allows us to get the most flavour out of them. We are not fans of bland, sugary tastes, instead, we try to make sure the macaron is a true depiction of the flavour we say it is. You won’t find any artificial flavours in our macarons, only ingredients that are grown in nature, rather than in a lab. We also make sure our macarons are full of filling (no skimpy dabs for us), and as for how they look, we don’t let anything less than eye-catching and vibrant pass the GR quality test. We don't want any of that ‘shop-window-sun-bleached’ look.

All of our delicious macarons contain eggs, almonds, and milk. Depending on the macaron flavour, there may be additional allergens, if you are unsure, check our ‘Ingredients and Allergens’ sections beneath each delicious macaron box on our online shop.

When your macarons arrive, please store them in the fridge (definitely DON’T freeze them). They’ll stay at their best in there for five days, although you may not be able to resist them for that long. When the macarons reach you, they’ll be fairly soft. This is because, in our opinion, they’re at their most delicious when they’re like that. Therefore, despite our best intentions, they may from time to time not arrive in the most perfect condition, however, we do promise they’ll be every bit as tasty as if you’d bought them in person.

Whilst you can freeze macarons and keep them for up to 6 weeks, we absolutely do not recommend freezing our macarons. We think that they taste their very best as soon as they arrive, and we know how irresistible they are, they won’t last five minutes! If you do need to store them for another day, you can keep them in your fridge and they’ll keep for up to five days.

Our aim is for your macarons to be as good as if you’d bought them straight from our kitchen, that's why we custom-make all our boxes and inserts. We sell our macarons in boxes of 12, 15 or 30. They’ll arrive with you in a signature Kraft cardboard box packed with insulated, biodegradable wool padding to keep them fresh within their postage box. During warmer weather, we’ll add ice packs to keep the macarons cool and prevent them from melting on their way to you or your gift recipient. At Giselle Richardson, we consider sustainability very important, so we always use packaging that can be recycled or composted.

We are very much into celebrating occasions and designing festive macaron collections for everyone to enjoy. Whether it’s Valentine’s Day, Halloween, Mother’s Day, Father’s Day, Christmas, or Eid and many more special occasions, we’ve always got a special macaron gift box up our sleeves. Find out more about our current festive and celebration boxes.

Yes, we love to work with brides and grooms (and wedding planners or caterers) to produce the most delicious bespoke wedding macarons that reflect your special day. Whether it’s a spectacular do or an intimate affair, we love catering for all weddings! Get in touch with us today to enquire about the bespoke wedding macarons that we offer.

Absolutely! We regularly work with professional event organisers and caterers to create handmade custom macarons for all kinds of events and parties. From engagement parties and birthdays to product launches, exhibitions and trade shows, we've worked with them all, and we'd love to work with you to bring your macaron vision to life.

So whether you’re looking for colour or flavour-themed macarons, macarons with logos or images, or you have other ideas in mind, we’re ready to design and provide exactly what you need. If you know what you’re looking for, get in touch with us today.

Yes, we do! And what makes our macaron towers different, is that we proudly use wooden towers. Why wooden? Because sustainability lies at the heart of everything we do. Unlike traditional plastic towers, our wooden towers offer eco-friendly elegance. They not only elevate your event’s style but also keep Mother Earth smiling.

Yes, we can! If you want to add a special touch to your event with our corporate macarons, we’ll print logos, messages or dates for a completely personalised treat. Think of it as a small brand reminder with every delicious bite. Enquire today to see what we can do to elevate your corporate event.

We certainly do! If you’re looking to say a delicious thank you to your partners, or perhaps promote your brand with a sweet touch? A box of bespoke macarons will certainly do it. Capture the essence of your brand in a single bite with expertly crafted flavours and colours unique to your brand. Add a brand stamp to your macarons and work with us to design your exclusive packaging too. Explore our gifting and promotions page for more information.

That’s okay, your macarons don’t have to be all singing and all dancing, the flavours we offer do all the heavy lifting. Head to our online shop to make your selection of the seasonal macarons that we have on offer.

There’s nothing we love more than creating personalised macarons for special events and occasions. We can add logos, names, initials, monograms, messages or dates to your macarons, as well as present them in pretty much any (sustainable) way you choose to make them truly bespoke. Whether you’d like a simple and elegant box or a more grand box with all the flowing ribbons and personalised tags, we’ve got you.

As we’re all about making use of our nation’s finest seasonal ingredients here at Giselle Richardson, we’ll offer advice on what’s available at the time of your event or occasion so that you can enjoy the very best flavours. We’ll also go as far as making sure your flavours complement your catering as well as serve a perfect match for your venue and event theme. Contact us today to find out how we can make your event, gift or treat to yourself, even more special.

Unfortunately, we can’t print images of loved ones, scenery, or anything super high-res on macarons. However, we can personalise them with simple logos, names, initials, monograms, messages or dates.

All orders placed before 11 am Monday to Thursday are despatched the same day, or on your appointed day if it’s an advance gift order. We aim to avoid extra time spent in delivery warehouses, so we don’t dispatch any macaron orders on Fridays or weekends. 

We typically use Royal Mail 24-Hour Tracked delivery, although we may use other delivery services should the need arise. We do want to caveat that Tracked 24 delivery isn't a guaranteed next-day service, but Royal Mail does aim to deliver parcels the next day.

Yes, you certainly can. Just tell us in the order notes when you’d like to collect, and choose ‘pickup’ at the online checkout. You can collect from us Monday to Friday, 10 am to 6 pm. You’ll find our kitchen at 70 Compton Street, London EC1V 0BN, just between Farringdon and Barbican tube stations. For more information on collections, head to our ‘Collect’ page.