Frequently Asked Questions
Got a question about Giselle Richardson luxury limited edition macarons? Hopefully we’ve covered everything you might need to know here. But if not, we’d love to hear from you and we’ll answer any other questions you’d like to ask.
How are your macaron boxes packed?
Our aim is for your macarons to be as good as if you’d bought them straight from our kitchen, that's why we custom make all our boxes and inserts. We sell our macarons in boxes of 12, 15 or 30. They’ll arrive with you in a signature Kraft cardboard box packed with insulated, biodegradable wool padding to keep them fresh within their postage box. During warmer weather, we’ll add ice packs to keep the macarons cool and prevent them from melting on their way to you or your gift recipient. At Giselle Richardson, we consider sustainability very important, so we always use packaging that can be recycled or composted.
I’m sending macarons as a gift, can I add personalisation?
If you’re sending macarons as a gift, simply tick the ‘decorate’ it box, add your personal message, and we’ll take care of making everything look special for you.
How should I store my macarons when I receive them?
When your macarons arrive, please store them in the fridge (definitely DON’T freeze them). They’ll stay at their best in there for five days, although you may not be able to resist them for that long. When the macarons reach you, they’ll be fairly soft. This is because, in our opinion, they’re at their most delicious when they’re like that. Therefore, despite our best intentions, they may from time to time not arrive in the most perfect condition, however we do promise they’ll be every bit as tasty as if you’d bought them in person.
How does delivery work?
All orders placed before 11am Monday to Thursday are despatched the same day, or on your appointed day if it’s an advance gift order (leave us a message in the box in the shopping bag. We aim to avoid extra time spent in delivery warehouses, so we don’t despatch on Fridays or at weekends. We use Royal Mail 24-Hour Tracked delivery, although we may use other delivery services should the need arise. Tracked 24 isn't a guaranteed next-day service, but Royal Mail does aim to deliver parcels the next day.
Can I collect my macaron order from you?
Yes, you certainly can. Just tell us in the order notes when you’d like to collect, and choose ‘pickup’ at the online checkout. You can collect from us Monday to Friday, 10am to 6pm. You’ll find our kitchen at 70 Compton Street, London EC1V 0BN, just between Farringdon and Barbican tube stations.
Where else can I buy Giselle Richardson macarons?
As well as ordering from our online store, you can also drop by one of our weekly or seasonal markets. Our weekly markets are held in various locations around London. If there’s any reason we can’t be there, we’ll usually announce it on our social media channels (although if it's falling down with rain you can assume we won't be there - macarons are not big fans of rain). Seasonal markets are held mostly in the summer, but please do check our dedicated seasonal markets page or social media channels to check where we’ll next be setting up a stall.
What do your macarons taste like and look like?
Giselle Richardson macarons are handmade with seasonal fruit, veg, herbs and nuts, which allows us to get the most flavour out of them. We are not fans of bland, sugary tastes, instead, we try to make sure the macaron is a true depiction of the flavour we say it is. You won’t find any artificial flavours in our macarons, only ingredients that are grown in nature, rather than in a lab. We also make sure our macarons are full of filling (no skimpy dabs for us), and as for how they look, we don’t let anything less than eye-catching and vibrant pass the GR quality test. We don't want any of that ‘shop-window-sun-bleached’ look.
Can I have my macarons personalised?
There’s nothing we like more than creating personalised macarons for special events and occasions. As we’re all about making use of our nation’s finest seasonal ingredients here at Giselle Richardson, we’ll offer advice on what’s available at the time of your event or occasion so that you can enjoy the very best flavours. We’ll also go as far as making sure your flavours complement your catering as well as serve a perfect match for your venue and event theme.
We can add logos, names, initials, monograms, messages or dates to your
macarons, as well as present them pretty much any (sustainable) way you choose to make them truly bespoke. Little boxes or big boxes, organza bags or trays, ribbons, raffia or bows, personalised labels and notes, flowers, sparkle… just tell us what you’d like, and we’ll bring the creativity. Our only condition is that whatever you choose must be from a sustainable source and can be recycled or composted.
You can take colour and flavour inspiration from our Flavours Menu (have a scroll
through the current Flavours of the Month or navigate down to see what we might be making at other times of the year), and we can suggest colours to match them. We can also create complete one-offs specifically for your special event.
Find out more about the bespoke services that we offer:
Giselle Richardson wedding macarons
Giselle Richardson macarons for private parties and events
Giselle Richardson corporate macarons
Do you supply macaron towers?
At Giselle Richardson, we avoid anything that goes against our value of being as
sustainable a business as possible. Whilst we agree traditional macaron towers look fantastic, the only ways of making them unfortunately involve non-recyclable plastic or polystyrene. For one-off occasions, we don’t believe the wastage is worth it. We are working on an alternative which should be ready soon. Meantime, we would be delighted to supply bulk macarons for you to use in your own tower should you wish.
Can I get macarons for seasonal occasions, like Christmas or Valentines?
We are very much into our celebration and festival macaron collections which we enjoy making throughout the year. We’re lucky to have so much to make merry over, and it’s our pleasure to come up with seasonal macaron ideas to help everyone celebrate.
From Valentine’s Day to Halloween, from Mother’s and Father’s Day to Christmas and Eid and all those special occasions that only come along once in a lifetime like coronations and jubilees, at Giselle Richardson, we’ve always got a special macaron gift box up our sleeves.
Find our more about our current festival and celebration boxes.